Forum Discussion

skystep's avatar
skystep
Explorer | Level 3
3 years ago

In dropbox on the web my desktop folder redirects to backup

I use dropbox on my Mac and activated the option to have my desktop local filder saved in dropbox. When I try to use files from my desktop on other computers I connect to the website and select my d...
Computer Backup
desktop
Dropbox Backup
Preview
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Is that the same thing you see when you try to disable the backup feature from the backups page online, skystep?

skystep's avatar
skystep
Explorer | Level 3
3 years ago

Thanks Hannah,

The web page shows the same folder (desktop)

But clicking on the parameters :

has no effect (I stay on the same page, no action available)

There is no way to de-activate backup on this folder !

 

Alex

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for checking that, skystep.

     

    In this case, can you please try to follow these steps? They will help you reset the location of your desktop folders:

     

    1. Click the Dropbox icon in your menu bar.
    2. Click your profile picture or initials.
    3. Click 'Preferences'.
    4. Click the 'Accounts' tab.
    5. Press the Option key and at the same time click the 'Reset OS folders locations' button.
    • skystep's avatar
      skystep
      Explorer | Level 3
      3 years ago

      Thanks

      There is no such option ?

      I only have :

      - Fix permissions

      - Fix hardlinks

      - reset file system warning options

      I activated each one but it didn't solve my problem.

      I still have a symbolic link named Desktop I cannot access or delete

      Alex

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        No worries, skystep, we should be able to reset the locations manually, then.

         

        Can you please follow the steps in this post and let me know what happens?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!