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Missing desktop files after deleting dropbox
Hi
a while ago (6 months ago) I downloaded DropBox app and checked syncing with my personal Desktop files (although I think I disabled that immediately). It synced, but because I was using free version, only 2GB from my 60GB desktop were stored, the rest was not. Some time ago i uninstalled Dropbox (but now I am confused if i really did) and everything was fine. I kept on living like that since then, no issues, but today when I found I still have some remaining of files with 'Dropbox' in their names, I deleted them and all my Desktop files are now gone + I cannot save anything on my Desktop as it is just gone
also, when I check what is my Desktop is pointing to it says "Desktop -> /Users/chopchop/Dropbox/My Mac (iMac (Chop))/Desktop"
So I assume I just deleted my Dropbox directory today, and by deleting it, I deleted my desktop files which were not stored in Dropbox unfortunatelly.
Should I just reinstall dropbox? When I try, it says that original dropbox directory is missing or relocated. Should i just create new directory and move app there?
do u have any idea how to resolve lack of Desktop + this referencing, or do u recommend any files-recovery software which could help?
Hi chopchop, sorry to hear about this.
It sounds like you enabled the computer backup feature at some point.
If that's the case, you can find the steps to disable it here.
As per your missing files, do you see any signs of them in your deleted files page or the events page?
If not, they never made it to our servers, so you may need to be looking for them locally on your device, be it in their original locations or your trash can. You could also try enabling hidden files to show in Finder to see if you can find any of them that way.
Keep me posted anyhow!Mod note: updated links in post [last update 2023]
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- Jay
Dropbox Community Moderator
Hi Confusedashell, how long ago were the files deleted from your account?
Do they appear at all on the events page? I am having the same problem. My docs are gone. I repeated the steps above but still no luck. This is terrible. What am I doing wrong?
- HannahHey DonaldLiberatore, thanks for commenting here.
It sounds like you've enabled computer backup on your Dropbox application.
At this point, any file you delete from Dropbox, will be deleted from your computer and vice versa.
You can disable it and move your files back to their original locations, by following the steps here. Somehow drop box is backing up in real-time everything I do on both computer and iphone.
How do I stop all this activity, and safely delete unwanted files/folders from drop box WHITHOUT deleting them from my computer.
Should I choose to delete from my computer, will the files be then deleted from drop box?
Should I choose to delete from drop box, will the files be then deleted from my computer?
Will drop box delete from 'ONE-DRIVE' AND 'SUGAR SYNCH????
- HannahPerfect, I'm happy to see you were able to find the button to disable computer backup.
During this process, you should have been asked if you want to keep your files in their original locations (step 6), was that not the case? Hey @Hannah!
Thanks for getting back to me. I FINALLY found where the backup button resides thanks to your suggestion to look at Walter’s comment. But now I need to know do you mean by moving them back. Do mean create the zip file? I appreciate any help you can give me.- Hannah
I deleted files similar to Chop Chop but I was able to restore from my recycle bin. How to I delete the backup folder on Dropbox without deleting files on my computer. Thanks!
Hello, thank you for your interest
So yeah, I enabled backup of my Desktop at the time of installing the app and forgot to turn it off before uninstalling the Dropbox directory from my home directory (Although, I remember being confused about the option that appear after you click on "Manage backup" - "Keep content in folders on this PC/Mac" (cause I thought deleting files from Dropbox will delete files from my computer anyway) and instead of checking it, I just left backup turned on 😕 ).So my Desktop since then was inside a Dropbox directory, and by deleting Dropbox directory, I deleted my Desktop content
By reinstalling dropbox in original location, the link to desktop was also restored and my files from Dropbox appeared on my Desktop, although it wasn't up-to-date cause my backup was old and not completed fully.
And yeah, unfortunately I empty my trash immediately after deleting the stuff so it is gone but at least it helped me recover from being too attached to all clutter that I collected so far. And I saved some space now.
- Walter
Hi chopchop, sorry to hear about this.
It sounds like you enabled the computer backup feature at some point.
If that's the case, you can find the steps to disable it here.
As per your missing files, do you see any signs of them in your deleted files page or the events page?
If not, they never made it to our servers, so you may need to be looking for them locally on your device, be it in their original locations or your trash can. You could also try enabling hidden files to show in Finder to see if you can find any of them that way.
Keep me posted anyhow!Mod note: updated links in post [last update 2023]
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