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My local files won't open. I can see them in the Dropbox folder, but can't preview them.
Unable to access my files on DropBox!
Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away. Can't seem to access much of anything on my personal laptop now. When I go to click on pictures or documents, I get the following:
Hmmm… can't reach this page
It looks like the webpage at file:///C:/Users/pgand/Downloads/Dropbox/Documents/MetLifeCritIllPol.pdf might be having issues, or it may have moved permanently to a new web address.
ERR_FAILED
I really hope I haven't lost everything I ever copied here.
I attached a SNIP from File Explorer-they all LOOK PERFECT yet I can't ACCESS ANYTHING. Please help if you can thanks !
If so, kind of deceptive of DropBox as all the copies went well !
Please help if you can thanks !
Folks-
Thought I replied already-but it seems not. Anyway-thanks very much to you all for all the help, it seems the problem has been resolved.
22 Replies
- Dell_Dropbox
Community Manager
Welcome to the community GPaul
To start out lets check two things
- Lets check your sync status: Hover over the Dropbox icon in the system tray, ensure it reports “Up to date”
- Check the sync icon overlay for “online-only” (cloud icon) versus “available offline” (green tick) in Windows File Explorer and report what it says.
- Megan
Dropbox Community Moderator
Hey GPaul, let's see what we can find about this together!
Based on the screenshot it looks like these files are stored as online-only inside your Dropbox folder. That means that they are stored in the cloud and won’t take up storage space on your computer. I'm wondering if this might be causing some issues.
Can you follow these steps in order to change the status of the files to available offline, and then try to open them again?If that doesn't work, please clarify which app version you currently have installed, along with the app's syncing status. You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.
Let me know more, and we'll take it from there!
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