Forum Discussion

dieselzeus's avatar
dieselzeus
Explorer | Level 3
3 years ago

No preview available, when I click on a file to view it

When i click on a file to view it shows no preview available on the right. how can i view my documents in drop box thanks
Preview
View
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey dieselzeus, thanks for bringing this to our attention.

 

Can you please clarify where you're having this issue?

 

Is it on the Dropbox website or locally in your Dropbox folder?

 

If it's the website, can you try from a different browser or a private browsing window, to see if that helps?

 

Keep me posted.

  • dieselzeus's avatar
    dieselzeus
    Explorer | Level 3
    3 years ago

    just when opening the icon on task bar

     

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!