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dieselzeus's avatar
dieselzeus
Explorer | Level 3
3 years ago

No preview available, when I click on a file to view it

When i click on a file to view it shows no preview available on the right. how can i view my documents in drop box thanks
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot, dieselzeus.

 

Is this file saved to your Dropbox account?

 

If so, can you navigate to the file using the Dropbox folder and see if you can open it from there?

dieselzeus's avatar
dieselzeus
Explorer | Level 3
3 years ago

yes. how would i open it that way. all files are scanned directly to drop box

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you're using the Dropbox desktop application, you should have a folder named Dropbox in your file explorer.

     

    Are you able to locate and open the file from that folder?

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