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Peter_1's avatar
Peter_1
Explorer | Level 4
2 years ago

Offline mode not working on Android

Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, Peter_1.

 

Is this happening with all offline files or some of them?

 

Also, can you confirm that you have at least 500 MB of storage space available on your device (not your Dropbox)?

Peter_1's avatar
Peter_1
Explorer | Level 4
2 years ago

Hi Hannah,

 

I have only used 191 GB of 512 GB of storage on my phone.

 

I have now checked the following file formats

docx, xls, msg, pdf, ppt

None of them works when green and the phone is offline

The error message is: Verbinden mit dropbox nicht möglich. Prüfen Sie Ihre Internetverbindung und versuchen Sie es noch einmal.

This is German and means: Unable to connect to dropbox. Check your internet connection and try again.

 

Now the strange thing is that it seems that the pdf files loose the ability to be accessed offline at some stage. This is why I think it is: I downloaded some pdf files. When connected I can read them. Then I could read them, when offline. During the night, I went offline. This morning the pdf files were no longer green and I was unable to read them offline. I clicked on the three dots and the button make available offline was turned off. So, I turned it on, then connected and then they turned green again. Then I went offline again and I could read them offline.

 

However, this was only possible with pdf files. I tried the same thing with docx files and it was not possible.

 

If it helps, I can provide you access to my phone. So you can try out things yourself.

 

Many Thanks,

Peter

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there Peter_1 - sorry to jump in here and thanks for the additional information.

     

    Would it be OK if we sent you an email to have a further look internally at this point? 

    • Peter_1's avatar
      Peter_1
      Explorer | Level 4
      2 years ago

      Hi Walter,

       

      Yes, this would be OK.

      I also offered access to my phone via teamviewer or similar software to solve the problem.

      Do you have my email address via my account or would you like me to communicate it here.

       

      Many thanks,

      Peter

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the cooperation Peter_1 - you've got :envelope: 

         

        Whenever you get the chance, please have a look at your inbox and we'll take it from there.

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