Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

Peter_1's avatar
Peter_1
Explorer | Level 4
1 year ago

Offline mode not working on Android

Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open ...
Android
Download
Error Messages
Mobile
View
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for posting about this on the forum, Peter_1. 

 

Can you please clarify the OS version of your Android device? 

 

I’d also like you to open the Dropbox mobile app, go to the Account tab, tap on “Offline”, and send me a screenshot of the next screen you’ll see. 

 

Feel free to send me a screenshot of the error message you’re getting, too. 

 

Give me a nudge, when you’re ready.

Peter_1's avatar
Peter_1
Explorer | Level 4
1 year ago

Hi Nancy,

 

The Android Version is 14.

 

Please find attached the screenshot.

 

Many Thanks,

Peter

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the additional info, Peter! It’s really helpful.

     

    Out of curiosity, are you having trouble with image files, as well? 

     

    I tried to test this too, but the feature seems to be working properly, so I'd like to gather as much info as possible.

    • Peter_1's avatar
      Peter_1
      Explorer | Level 4
      1 year ago

      Hi Nancy,

       

      I tried both jpg and png.

      Both show green but when in flight mode I am unable to open them.

       

      Many Thanks,

      Peter

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Peter, one more thing, does this happen with files of any size?

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!