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Only part of shared video can be watched via dropbox link
Someone sends me a dropbox link to a video in his dropbox account. I open it and can only see 15min of the 37min long video. My account is a free basic 2GB account, as I rarely use dropbox. His is a plus account which holds 2TB. There couldn't be a storage issue here, could there be? Why is the video not coming through?
Thanks
Orlando76 wrote:
Someone sends me a dropbox link to a video in his dropbox account. I open it and can only see 15min of the 37min long video.
You're just watching a preview of the original video, and previews are time-limited based on the file owner's account level. If the owner of the file has a Basic account, only the first 15 minutes of a file can be previewed. For Plus, Family and Professional accounts that limit is extended to the first 60 minutes, and for Business accounts it's the first 4 hours. To view files longer than these limits you need to download the file and view it locally on your own device.
2 Replies
- Rich
Super User II
Orlando76 wrote:
Someone sends me a dropbox link to a video in his dropbox account. I open it and can only see 15min of the 37min long video.
You're just watching a preview of the original video, and previews are time-limited based on the file owner's account level. If the owner of the file has a Basic account, only the first 15 minutes of a file can be previewed. For Plus, Family and Professional accounts that limit is extended to the first 60 minutes, and for Business accounts it's the first 4 hours. To view files longer than these limits you need to download the file and view it locally on your own device.
Thanks Rich, I wouldn't have known!
