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Trillman88's avatar
Trillman88
New member | Level 2
6 years ago
Solved

OOPS something WENT WRONG W/ Opening files

I am having a major issue every day opening my files in dropbox.   When I am in dropbox online, I click on the 3 dots to open file it appears to load for a while and then gives me an error messag...
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  • Lusil's avatar
    Lusil
    6 years ago

    Does this happen on other browsers as well? 

     

    What about through an incognito window?

Trillman88's avatar
Trillman88
New member | Level 2
6 years ago

Sorry not when i Click on the 3 dots, Its when i click the down arrow and click on open, then "Open with Excel"

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Does this happen on other browsers as well? 

 

What about through an incognito window?

  • Trillman88's avatar
    Trillman88
    New member | Level 2
    6 years ago

    let me give that a shot

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Take as long as you need. 

       

      Thanks!

       

      Edit: Glad to hear that! 

       

      If anything else comes up in the future, just give us another shout. 

       

      I hope you have a wonderful weekend ahead!

  • Trillman88's avatar
    Trillman88
    New member | Level 2
    6 years ago

    it does seem to work in incognito window!!! Thank you!

     

  • Trillman88's avatar
    Trillman88
    New member | Level 2
    6 years ago

    Why does that make a difference?

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      There might be an issue with your browser's cache or a specific browser extension Trillman88.

       

      Let us know if you have any follow up questions! 

      • Trillman88's avatar
        Trillman88
        New member | Level 2
        6 years ago

        How do I change my browser Cashe? I've been using google chrome.

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