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Trillman88's avatar
Trillman88
New member | Level 2
5 years ago
Solved

OOPS something WENT WRONG W/ Opening files

I am having a major issue every day opening my files in dropbox.   When I am in dropbox online, I click on the 3 dots to open file it appears to load for a while and then gives me an error messag...
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  • Lusil's avatar
    Lusil
    5 years ago

    Does this happen on other browsers as well? 

     

    What about through an incognito window?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Does this happen on other browsers as well? 

 

What about through an incognito window?

Trillman88's avatar
Trillman88
New member | Level 2
5 years ago

Why does that make a difference?

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    There might be an issue with your browser's cache or a specific browser extension Trillman88.

     

    Let us know if you have any follow up questions! 

    • Trillman88's avatar
      Trillman88
      New member | Level 2
      5 years ago

      How do I change my browser Cashe? I've been using google chrome.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        You can try these steps to clear it Trillman88. 

         

        Let us know if you have any more questions in the meantime and happy November!

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