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Trillman88's avatar
Trillman88
New member | Level 2
6 years ago
Solved

OOPS something WENT WRONG W/ Opening files

I am having a major issue every day opening my files in dropbox.   When I am in dropbox online, I click on the 3 dots to open file it appears to load for a while and then gives me an error messag...
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  • Lusil's avatar
    Lusil
    6 years ago

    Does this happen on other browsers as well? 

     

    What about through an incognito window?

Trillman88's avatar
Trillman88
New member | Level 2
6 years ago

Why does that make a difference?

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

There might be an issue with your browser's cache or a specific browser extension Trillman88.

 

Let us know if you have any follow up questions! 

  • Trillman88's avatar
    Trillman88
    New member | Level 2
    6 years ago

    How do I change my browser Cashe? I've been using google chrome.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      You can try these steps to clear it Trillman88. 

       

      Let us know if you have any more questions in the meantime and happy November!

      • JonasKam's avatar
        JonasKam
        New member | Level 2
        5 years ago

        Hi,

         

        The same issue but it doesn't even work in incognito just keeps reloading nonstop. It does work on my android phone. Any help guys?

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