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pixie289's avatar
pixie289
New member | Level 2
10 months ago

Quick look isn't working on files, it shows an icon only on Mac OS Sonoma

I got a new M3 MBP and have been transferring everything over. On my old MBP 2015 I could use quick look to see what the files were both offline and online. On my new MBP when I do quick look it only gives me an icon. It doesn't show what is in the file or the photo. I really need to be able to see what is in these files. Why isn't allowing me to see what is in them? Does anyone know how to resolve this!!!

Thank you!

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Mac
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6 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi pixie289, thanks for bringing this to our attention.

    Are the files you're trying to preview available locally, or are they online-only?

    This will help me to assist further!

  • pixie289's avatar
    pixie289
    New member | Level 2
    10 months ago

    Hi they are both, on my 2015 MBP I can quick look the files that are online only and local, but with my new MBP it only shows me an icon. I tested it again with my old computer to make sure I wasn't looking at the ones that were local and online, but the ones that had the little cloud by them I could quick look at them it would show me the image or the file not an icon. 

    Thank you! 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    When you say you've been transferring files over, were you letting the files sync normally from the site, or were you copying and pasting the files somehow?

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

  • pixie289's avatar
    pixie289
    New member | Level 2
    10 months ago

    I was letting the files sync I downloaded the app and it loaded the files

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • Reinhard G.3's avatar
    Reinhard G.3
    New member | Level 2
    3 months ago

    Quick view or quick look of online files does not work. This is only possible for offline files!  Actual Information regarding my inquiry to Dropbox support

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