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esk's avatar
esk
Explorer | Level 4
2 years ago

Recipient can't download a file on mobile without the app

When I try to open a shared folder on mobile, the website asks me to install the app. I don't want to do that   Edit: Screenshot:
Download
Mobile
Share
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi esk! Welcome back to our Community. 

 

Can you send me a screenshot of what you’re seeing exactly? 

 

Are you accessing a folder that’s been shared with your Dropbox account, or a shared link instead? 

 

Let me know when you’ve got more updates.

esk's avatar
esk
Explorer | Level 4
2 years ago
  1. I just attached a screenshot.
  2. I'm accessing a shared link.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot and the updates! Is the owner of the folder sending you a shared link with view-only permissions, or edit permissions instead?

    • esk's avatar
      esk
      Explorer | Level 4
      2 years ago
      I don't know. I created the link by opening the folder in the iOS app, tapping the three dots, tapping share, and tapping copy link. There doesn't seem to be an edit option.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey esk, this is a prompt that someone can easily just close from the X at the top right corner. 

         

        If you scroll to the top, and dismiss the Learn More, are you able to find a way to close the window? 

         

        What happens if you click "view folder" instead? 

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