Forum Discussion

esk's avatar
esk
Explorer | Level 4
2 years ago

Recipient can't download a file on mobile without the app

When I try to open a shared folder on mobile, the website asks me to install the app. I don't want to do that   Edit: Screenshot:
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Mobile
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esk's avatar
esk
Explorer | Level 4
2 years ago

This screenshot was taken at the top of the page. It's impossible to scroll up and see the X button on the learn more banner. View folder opens the Dropbox app (which I have installed, but the recipient doesn't).

 

However, I just confirmed that I am able to dismiss the banner on Safari on iOS. This issue only seems to happen on Chrome mobile.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I tested this on an Android device as well in the meantime, and everything looks good on my end. Meaning, I see a small X at the top right corner of the screen, which lets me continue directly to the website, without having to install/log in to the mobile app first.

 

Does the recipient have any other browsers on their mobile device perhaps to check this?

  • esk's avatar
    esk
    Explorer | Level 4
    2 years ago
    Yes, they can download the file using another browser. Thanks! Could you report this issue (links to shared folders broken in Chrome on iOS) to the dev team?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey esk, certainly! 

     

    I'll forward your feedback to the appropriate areas so we can continue to improve our app.

     

    In the meantime, if you need anything else don't hesitate to give us a shout!

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