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mouwe5's avatar
mouwe5
Explorer | Level 3
1 year ago

Some "Available offline" files become online-only on their own, on my Windows device.

Hello, I am using a Windows operating system and have set my "Dropbox" folder to be "Available Offline". Initially, all the files were successfully downloaded to my computer, allowing me to acces...
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DBoxTips's avatar
DBoxTips
Experienced | Level 13
1 year ago

Hello Tom,

 

In Dropbox preferences under the "Sync" tab:

 

- Is "Save hard drive space automatically" set to "Off"?

- Is "New files default" set to "Available offline"?

 

Thanks,

 

Andrew (DBoxTips)

mouwe5's avatar
mouwe5
Explorer | Level 3
1 year ago

there is no  "Save hard drive space automatically".

under sync-> Storage of new files: i choose "Available Offline"

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    And do you see the same behavior, if the move is done both through the desktop app and the Dropbox website website?

     

    Does it affect all file types (.docx, .pdf, .jpg etc.) or specific ones?

    • mouwe5's avatar
      mouwe5
      Explorer | Level 3
      1 year ago
      Hannah wrote:

      And do you see the same behavior, if the move is done both through the desktop app and the Dropbox website website?

       

      Does it affect all file types (.docx, .pdf, .jpg etc.) or specific ones?

      Me and my client using only desktop app, that how files sync to my computer.

      My files is extension ".mdb"

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey mouwe5, one more thing: does this happen with a specific folder, or multiple ones?

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