Forum Discussion

mouwe5's avatar
mouwe5
Explorer | Level 3
2 years ago

Some "Available offline" files become online-only on their own, on my Windows device.

Hello, I am using a Windows operating system and have set my "Dropbox" folder to be "Available Offline". Initially, all the files were successfully downloaded to my computer, allowing me to acces...
desktop
Download
View
windows
mouwe5's avatar
mouwe5
Explorer | Level 3
2 years ago

there is no  "Save hard drive space automatically".

under sync-> Storage of new files: i choose "Available Offline"

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

And do you see the same behavior, if the move is done both through the desktop app and the Dropbox website website?

 

Does it affect all file types (.docx, .pdf, .jpg etc.) or specific ones?

  • mouwe5's avatar
    mouwe5
    Explorer | Level 3
    2 years ago
    Hannah wrote:

    And do you see the same behavior, if the move is done both through the desktop app and the Dropbox website website?

     

    Does it affect all file types (.docx, .pdf, .jpg etc.) or specific ones?

    Me and my client using only desktop app, that how files sync to my computer.

    My files is extension ".mdb"

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey mouwe5, one more thing: does this happen with a specific folder, or multiple ones?

      • mouwe5's avatar
        mouwe5
        Explorer | Level 3
        2 years ago

        Megan 

        I have that situation only in one folder, so i dont know if it happend in other folders.

        I belive that not assosiate with specific folder.

         

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!