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mouwe5's avatar
mouwe5
Explorer | Level 3
2 years ago

Some "Available offline" files become online-only on their own, on my Windows device.

Hello, I am using a Windows operating system and have set my "Dropbox" folder to be "Available Offline". Initially, all the files were successfully downloaded to my computer, allowing me to acces...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey mouwe5, one more thing: does this happen with a specific folder, or multiple ones?

mouwe5's avatar
mouwe5
Explorer | Level 3
2 years ago

Megan 

I have that situation only in one folder, so i dont know if it happend in other folders.

I belive that not assosiate with specific folder.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you think you'd be able to send me a few screenshots, in order for me to also have a visual of this mouwe5? 

  • mouwe5's avatar
    mouwe5
    Explorer | Level 3
    2 years ago

    No problem, prefer it will be privately. Megan 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mouwe5 - sorry to jump in here, but would it be possible to recreate this with a sample folder so that you can send us screenshots as well to have a better look into this?

     

    Otherwise, I'd be happy to send you an email to have a further look internally, if needed.  

     

    By the way, the most recent version of the desktop app just came out so I'd suggest updating to that from this page as well. 

  • mouwe5's avatar
    mouwe5
    Explorer | Level 3
    2 years ago

    Walter Send me email please.

    I will send you all the pictures you need

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi mouwe5! Hope you don’t mind me jump in. 

     

    Just to clarify, are you seeing the grey cloud icon showing here next to your files, after your employee moves a file to a different location?

     

    Also, is this something that started happening lately after a specific OS/Dropbox update, or has the issue been going on for a while now? 

     

    I’d just like to gather as much info as possible before moving over to ticket to isolate the issue more.

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