We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
'Something went wrong from our end' error on the web.
Since yesterday I can't acess my Dropbox account files from my home computer.
So, the files in this computer are not yet updated because I made some alterations before from my work computer.
Ho...
I confirm that I also get the error message "Something went wrong from our end" when I want to access my files through the Dropbox web app. This situation is making me very uncomfortable.
Can anyone help?
Thanks
- Megan
Dropbox Community Moderator
Hi Yulia605 & RosendoJose, thanks for posting here!
Does the error remain today when you try to access our website? Have you tried a different browser, or an incognito tab on your current one? If not, feel free to give it a go, and let me know.
Don't forget to send me a screenshot of the error message, in case you still see it pop-up.
Thanks!
I have the same issue, and going incognito does nothing to fix it. Same thing with other browsers.
- Megan
Hey RosendoJose, interesting.
It sounds like it might be a browser specific issue, since Chrome works smoothly.
Sometimes this could be the result of a security setting or a plugin installed on your browser. Can you visit our website on a browser without any active plugins and see if that changes the behavior?
As an additional step, clearing your browser's cache would be helpful.
Feel free to also try these steps on your end, adamlove. I am here to know the results!
Good morning, Megan,
I use Opera browser and I continue to see the error message
However, I tried Chrome browser (I didn't try it before) and... there is no access problem. I can see and access all files.
May it help you to recognize and to solve the problem?
Thanks for your colaboration.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
