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RosendoJose's avatar
RosendoJose
Explorer | Level 4
4 years ago

'Something went wrong from our end' error on the web.

Since yesterday I can't acess my Dropbox account files from my home computer. So, the files in this computer are not yet updated because I made some alterations before from my work computer. Ho...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Yulia605 & RosendoJose, thanks for posting here! 

 

Does the error remain today when you try to access our website? Have you tried a different browser, or an incognito tab on your current one? If not, feel free to give it a go, and let me know.

 

Don't forget to send me a screenshot of the error message, in case you still see it pop-up.

 

Thanks!

adamlove's avatar
adamlove
Explorer | Level 3
4 years ago

I have the same issue, and going incognito does nothing to fix it. Same thing with other browsers.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey RosendoJose, interesting. 

     

    It sounds like it might be a browser specific issue, since Chrome works smoothly. 

     

    Sometimes this could be the result of a security setting or a plugin installed on your browser. Can you visit our website on a browser without any active plugins and see if that changes the behavior? 

     

    As an additional step, clearing your browser's cache would be helpful.

     

    Feel free to also try these steps on your end, adamlove. I am here to know the results!

    • adamlove's avatar
      adamlove
      Explorer | Level 3
      4 years ago

      Any movement on this? It's been nearly a week and it hasn't been solved.

      • RosendoJose's avatar
        RosendoJose
        Explorer | Level 4
        4 years ago
        I reinforce the question posed by adamlove. In my case, presumably, the problem concerns the Opera browser, so Dropbox should analyze what can or should be done.

         

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