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RosendoJose's avatar
RosendoJose
Explorer | Level 4
4 years ago

'Something went wrong from our end' error on the web.

Since yesterday I can't acess my Dropbox account files from my home computer. So, the files in this computer are not yet updated because I made some alterations before from my work computer. Ho...
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cowboypmv's avatar
cowboypmv
Explorer | Level 3
4 years ago

What's happening? I can't access my files, I get an error "Something went wrong on our end". This happens from the browser, I can still access the files from my phone, but when I try to share them, I see a message that I do not have rights to share them. The old links also don't work, they just show 404.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi cowboypmv, sorry to hear about this.

     

    It sounds like your shared links may have been banned. How long have you been getting this error? 

     

    Did you receive an email from Dropbox informing you about this perhaps?

     

    Keep me posted!

    • cowboypmv's avatar
      cowboypmv
      Explorer | Level 3
      4 years ago

      But why can't I access my own files in this case?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Are you using a particular browser to access your files cowboypmv?

         

        Have you tried clearing its cache or using another browser?

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