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pgheery's avatar
pgheery
Helpful | Level 6
2 years ago
Solved

Square box in photos tab in the mobile app on Android

Hi, I am new to the community so please forgive me if I'm in the wrong segment. My queries is when I open the photos section on my Android app a square box appears & stays there. A little segment rot...
Android
Error Messages
Mobile
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  • scdesigna's avatar
    scdesigna
    2 years ago
    Update is out and resolves the issue. Thanks.
jovada's avatar
jovada
New member | Level 2
2 years ago

I have the same issue. I also had the beta version, removed it, went to the regular version, but to no avail.

EMCrash's avatar
EMCrash
Helpful | Level 6
2 years ago
Thanks Jovada can you provide your phone details and Dropbox version same as us it might help drop box find the issue.
  • EMCrash's avatar
    EMCrash
    Helpful | Level 6
    2 years ago
    The only thing so far is we on the same OS but I've not updated my OS for a little bit now so not sure what changed to cause the issue. I wonder if Dropbox have updated something on there end?
    • pgheery's avatar
      pgheery
      Helpful | Level 6
      2 years ago
      I think it most likely is a Dropbox issue, I have 2 Android phones, both displaying the same symptoms, neither of which has been upgraded recently.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey everyone, thanks for alerting us to this.

         

        Our team is aware of this issue and are currently working on a fix.

         

        As a temporary workaround, you can star a photo as a favorite, which should resolve the issue for you.

         

        Make sure to keep an eye on this thread for any updates.

         

        Thanks.

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