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Forum Discussion
The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11
Device
Custom desktop
- AMD Ryzen 9 5900X
- 64GB RAM
- Samsung SSD 980 PRO 1TB
Operating System/Browser (if using the web)
Windows 11 Pro 24H2
Dropbox App Version/Browser Version
229.4.5197
Question or Issue
As I try to navigate my Dropbox folder in Windows or view any file (regardless of size) there is about a 10-15 second delay before it does anything. I can almost log into the web version of Dropbox and access the file faster than I can clicking on a single folder directly in Windows.
This has been happening for a year or so now. I reinstalled Dropbox a month or two ago, switched to the Windows Store version and just reinstalled the normal desktop app version today. It is still occurring. I don't have iCloud installed or use OneDrive, I've tried reinstalling Dropbox about 3 times now. Is there a way to tell what is causing it to run so slow? Or what is causing it to run slow?
46 Replies
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I tried, no dice. I disabled Malwarebytes, CyberPower, PowerToys, Canon, and FortiClient. I saw ExpressVPN had some services running in the background too so i uninstalled that. Not sure what else could be interfering. But even so, if i create a new profile those should be running by default in the background too.
- Hannah
Dropbox Community Moderator
Thanks for the update, radicaledward, I'm glad to see it works on your new user profile.
To find out what could be causing this, can you turn off any third party apps, like Walter recommended (including your security apps, antivirus etc.) to see if that makes any difference?
Ok, so I gave it a shot and it definitely works properly in the new profile. I don't have anything syncing or backing up files though. The only things I have running in the background are:
- Malwarebytes v5.3.5.204
2. NVIDIA App v11.0.4.526
3. CyberPower PowerPanel Personal v2.6.1
4. PowerToys v0.92.1
5. Bluetooth Devices
6. Windows Security
7. Canon MF Network Scan Utility v1.03
8. Macrium Reflect UI Watcher
9. Dropbox v229.4.5197
10. FortiClient VPN v7.4.3.1790
Nothing I can think of that would interfere with Dropbox, or am i wrong?
- Malwarebytes v5.3.5.204
- Walter
We'd need to revert to email for that radicaledward
Let me know how it goes on a new OS profile when you get the chance.
PS: If you have any 3rd party apps running on your computer that might be monitoring, syncing or backing up your files, you may want to try shutting them down temporarily too.
I tried the advanced reinstall, did not help. It's 1am so I might try doing the other profile tomorrow when i get a chance. Is there no logging for dropbox for errors?
- Walter
Hey there radicaledward - thanks for bringing this to our attention and I appreciate all the details you've shared with us.
Since you've already done some troubleshooting, could you try an advanced reinstall and let me know how it goes?
Otherwise, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there to see if you get the same behavior.
In any case, please keep us posted!
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