The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11

Try to deinstall icloud. That worked at my device.

Jay​ Walter​ Any other suggestions to try? It seems like MarkDawes​ kinda high-jacked my thread and now you guys stopped helping me. Last Walter asked to create a new profile and I did that and it worked fine but still didn't work in my main profile. He asked me to uninstall or disable programs in my main profile, it didn't work. What else can i try?

Since it worked on a brand new OS profile on your computer, it means that there's some sort of misconfiguration, setting, policy, or permission restriction that is affecting the original profile radicaledward 

I'd make sure it's not caused by any 3rd party app, program or service on your computer by temporarily disabling them ALL (one by one) and running tests to check which one is affecting your original OS profile. 

Keep us posted anyhow!

File Explorer is painfully slow to open files. And in some cases does not open at all. However if I access the file through the application eg. Excel, Powerpoint or Acrobat the speed is OK. Seems to be a problem with the interaction between File Explorer and Dropbox does anybody have any ideas what is going on?

Hey TheFrase - sorry to hear you're having issues with this. 

Could you please let us know your device's exact OS version, and the version/status of the Dropbox desktop app as shown in your system tray/taskbar?

Also, do you happen to have any 3rd party apps that might be monitoring, syncing or backing up your files running on your computer?

Let us know more and we'll take it from there.  

I am having the same problem accessing Dropbox folders via my Windows 11 PC as I have done since using Dropbox cloud to store my files many years ago.  I did most of the things listed in the thread ahead of this and found that I can avoid the delay in opening a folder by accessing the file I want to work on via the application.

This started after the latest update for Windows 11 was added to my PC.  By the way, this does not occur when accessing Dropbox folders on my MacBook Pro.

Is it worth checking out this thread to see if its relevant? If it is post on that one to flag another person having the issue. 

Hi cooperarchitects, if you're also experiencing similar issues, and have followed all the current troubleshooting steps in the thread, I'd recommend contacting the support team directly for them to investigate further.

Walter​ I did this back on August 1st to which I mentioned to you. "I did not notice any difference when i disabled/uninstalled anything when i was on my original profile." 

I agree with you that there is probably some sort of configuration difference, but I don't think it's related to an app (that I see in the tasktray) that is interfering. As mentioned before, is there a way to troubleshoot or debug Dropbox? Shooting in the dark isn't efficient.

I see, thanks for the clarification radicaledward 

Do you happen to have iCloud installed on your original OS profile or any 3rd party app that could be causing issues, even those that don't show up in your taskbar?