The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11

I am having the same problem accessing Dropbox folders via my Windows 11 PC as I have done since using Dropbox cloud to store my files many years ago.  I did most of the things listed in the thread ahead of this and found that I can avoid the delay in opening a folder by accessing the file I want to work on via the application.

This started after the latest update for Windows 11 was added to my PC.  By the way, this does not occur when accessing Dropbox folders on my MacBook Pro.

Hey TheFrase - sorry to hear you're having issues with this. 

Could you please let us know your device's exact OS version, and the version/status of the Dropbox desktop app as shown in your system tray/taskbar?

Also, do you happen to have any 3rd party apps that might be monitoring, syncing or backing up your files running on your computer?

Let us know more and we'll take it from there.  

File Explorer is painfully slow to open files. And in some cases does not open at all. However if I access the file through the application eg. Excel, Powerpoint or Acrobat the speed is OK. Seems to be a problem with the interaction between File Explorer and Dropbox does anybody have any ideas what is going on?

Since it worked on a brand new OS profile on your computer, it means that there's some sort of misconfiguration, setting, policy, or permission restriction that is affecting the original profile radicaledward 

I'd make sure it's not caused by any 3rd party app, program or service on your computer by temporarily disabling them ALL (one by one) and running tests to check which one is affecting your original OS profile. 

Keep us posted anyhow!

Jay​ Walter​ Any other suggestions to try? It seems like MarkDawes​ kinda high-jacked my thread and now you guys stopped helping me. Last Walter asked to create a new profile and I did that and it worked fine but still didn't work in my main profile. He asked me to uninstall or disable programs in my main profile, it didn't work. What else can i try?

Try to deinstall icloud. That worked at my device.

Thanks for the details, in order to look into this matter in more detail, I'd recommend contacting the support team from your team account directly for them to investigate further.

Hi Jay,

Apologies I might not have been clear on my previous update.

We are a Dropbox Team with a Business Account.

We have previously (many years ago) enrolled into a few "early access" items which are all now mainstream, but have not elected to enroll for any of the recent "early access" programs for the last 18 months.

However, it seems that we are still be upgraded to the latest Beta versions even thought we are not part of the current "early access" program, and we can't find any option that we can select to opt out of these "beta" releases.  We had assumed that once our "early access" program had completed and the item was then part of the mainstream release then our default release version of the application for all of our employees would move back onto the normal release versions.

The only reason we even discovered this was when at the start of this thread above I noted that my DB version was  230.3.8648 which Walter identified as being a beta release.

Even though I downloaded and installed version 229.4.5197, the Dropbox app has automatically now installed me back onto 230.3.8686 without any user intervention being applied or requested....  We have done this a few items over the previous days and every time after a period we end up back on 230.3.8686.

Hence the question of how do we stay on the latest default stable version as our admins have no control over this from within our portal and have confirmed that we are not signed up to the any current early access option.

Just for clarification, are you on a Dropbox team, or are you using a personal account?

For Dropbox team admins, they can change these early access/beta settings for the team by following these steps.

Hi Jay,  

The issue persists even with Dropbox application not running.

In addition, please can someone point me the right direction of how to disable "beta" as we can't find an "opt out" option within our IT Admin portal, as when we install the latest stable release, the next day Dropbox re-installs and updates with the Beta version...

Note however (as mentioned above) that the issue persist regardless of whether we are running a Stable or a beta version of the app.