Forum Discussion

RayH's avatar
RayH
Explorer | Level 4
4 years ago

There was a problem completing this request

When signing in to Dropbox, the above message appeared on my screen.
desktop
Error Messages
View
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey RayH, thanks for reaching out.

Did you have any issues, when this error appeared, or did it allow you to sign in as normal?

And did the error message go away after you signed in?

Also, make sure you try from a different browser as well, to see if you get the same behavior.

Keep me posted on how it goes!
RayH's avatar
RayH
Explorer | Level 4
4 years ago

Hello Hannah,

Thank you for your reply.

1) No issues, although I have recently deleted all my dropbox.com files as I wish to start afresh with Dropbox. It allowed me to sign in as normal.

2) Yes.

3) The message appeared whilst I was using the Safari browser. I've since used the Firefox browser and the message didn't appear.

Kind regards,

Ray

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi RayH, what OS are you currently running on your device?

    Do you have any extensions or plugins running on your Safari browser which could be blocking the site from logging in?
    • RayH's avatar
      RayH
      Explorer | Level 4
      4 years ago

      Hello Jay,

      I'm running macOS Big Sur.

      I'm not having any problems logging in. The message appears before I enter the security code and then disappears.

      Kind regards,

      Ray

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        It sounds like something in Safari is preventing the Dropbox site from loading normally. 

        Could you try clearing your cache and even resetting your browser entirely to see if this helps?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!