Forum Discussion

RayH's avatar
RayH
Explorer | Level 4
4 years ago

There was a problem completing this request

When signing in to Dropbox, the above message appeared on my screen.
desktop
Error Messages
View
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi RayH, what OS are you currently running on your device?

Do you have any extensions or plugins running on your Safari browser which could be blocking the site from logging in?
RayH's avatar
RayH
Explorer | Level 4
4 years ago

Hello Jay,

I'm running macOS Big Sur.

I'm not having any problems logging in. The message appears before I enter the security code and then disappears.

Kind regards,

Ray

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    It sounds like something in Safari is preventing the Dropbox site from loading normally. 

    Could you try clearing your cache and even resetting your browser entirely to see if this helps?
    • RayH's avatar
      RayH
      Explorer | Level 4
      4 years ago

      Hello Jay,

      I've done what you suggested but the message is still flashing up before I enter the 2FA code. Incidentally, I've now noticed it flashing up when using the Firefox browser. As I am able to open the Dropbox.app after I have entered the 2FA code, should I just ignore the message?

      Kind regards,

      Ray

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        What page are you trying to access specifically when you get this error?

        Is it the login screen itself, or some other URL?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!