This file cannot be previewed because you are offline

We do have a firewall and security software but I don't think they would block access. I'm not getting anything from them stating that it is being blocked.

I can't disable our companies firewall or security settings. 

Hey dleigh73, sorry to jump in here, but would it be OK if we reached out via email to  investigate a bit further internally at this point?

Thanks for the help but I was able to get our IT dept access the docs and download them for me.

I get the same error.  I have a PDF document that has hyperlinks to other files that are also in my drop box.  Any PDF that is hyperlinked to my dropbox files give the error.  Other hyper links on my PDF do work.

Hey Jeff Kleinman, welcome to our Community! 

Do you get the error you mentioned, only when you try to open these links through your PDF? 

What happens if you try to preview the content normally in your account? Do you get any errors then? Any screenshots you might have are welcome. 

Let me know more!

I can down load them but if I try to open the document through my google chrome browser, I get the same error: This file cannot be previewed because you are off line.  I can open in both download or open in: adobe.  

If you would like I would be happy to screen share or send over screen shots.  Let me  know.

Hi Jeff Kleinman, yes, if you could attach some screenshots of the error, I'd most definitely appreciate it!