Thumbnails aren't showing anymore when using the desktop app on Windows 10.

Hi Theresa

Not sure exactly how you mean - related to Windows 10?

As for Dropbox, I would say the Camera Upload feature of the app - and selection of albums to be uploaded. 

Hi JonesDK​ and welcome to the Dropbox Community! I’m really glad to hear your thumbnails are showing up again and thanks so much for coming back to share your update. It’s always helpful when someone follows up, it adds to the thriving community here on the forum. 

I’m Theresa 👩‍💻, one of the community managers here at Dropbox. Since you’re using Dropbox on Windows 10, I’d love to know... do you have a favourite feature that helps you stay organised or makes things a bit easier day to day?

Looking forward to your reply,

T 😺 (Dropbox Community Manager)

Hey JonesDK​​​, thanks for the heads up!

Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 🤓

Hi, just got around to it now. Tried an offline installer from Softpedia but that didn't launch so went to your main site and yes, the DropboxInstaller.exe worked. Rebooted, logged in... and now thumbnails are BACK! 😊

Thanks for the support 🙏

Btw, the icons seem at bit different. I don't see, as posted above, the icons to the right of the folders. I see them to the left like in the old days (should be a thoughtful smiley here but can't find it).

Let us know if the issue persists after reinstalling the app and we'll take it from there JonesDK 

Yes, I restart daily.

It's weird because I don't see the option “Make online-only”. I tried changing Sync setting to online-only and then back but that doesn't change anything.

I'll do a complete re-install of the software because somethings is off when I don't even see the option in the context menu.

Thanks for the visual, JonesDK! I’m guessing you’ve restarted your computer in the meantime and the thumbnails are still not showing. Correct?

As for the syncing icon next to your files, it looks like you’re seeing this one. 

As a test, can you right-click on one of the files within your “Camera uploads” folder and select the “Make online-only” option? After that, please make the file available offline once again by right-clicking on it. Does the thumbnail return in this case?

Hi Megan

I'm not sure exactly when it changed but believe it was around the version that started showing these icons:

Also, I just checked that it only happens in my Camera Uploads folder. If I go into Apps then previews are shown. This is my Camera Uploads folder:

And my syncing status says: Up to date

Hey JonesDK​​, let's jump right into this! 

When did you first notice this behavior?

Also, does this only happen inside a certain sub folder within your Dropbox folder, or does it happen across all the files inside it?

Feel free to send me a screenshot, in order for me to have a visual too. 

While you're at it, can you also check the app's current syncing status? You can find it by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.

Keep me posted, and we'll take it from there!