Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Bec Prodger's avatar
Bec Prodger
New member | Level 2
3 years ago

Unable to open excel files in Dropbox since Mac software upgrade

When I attempt to open an excel file from dropbox on my Mac I now get the following error    Sorry, we couldn’t find /Users/Reception/Library/CloudStorage/Dropbox/NRO Reception's shared workspace...
desktop
Error Messages
Mac
Preview
View
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there Bec Prodger, sorry to hear about this.


Could you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment?

 

Are the files that give you errors available offline on your computer or online only?

 

Any additional information is more than welcome!

Bec Prodger's avatar
Bec Prodger
New member | Level 2
3 years ago

Hi Walter,

 

Thank you for your reply.  Here are my screenshots, I hope this helps?

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshots Bec Prodger 

     

    Could you send me another one of the errors you get and how the file looks on your end so that I can check its syncing icon as well? 

     

    If this happens with online only files, have you tried making them available offline before opening them locally on your computer? 

    • Bec Prodger's avatar
      Bec Prodger
      New member | Level 2
      3 years ago

       

      Hi Walter, Sorry I have now changed it to be able to view offline, but it doesn't seem to have made a difference. I can view it on the Mac through the web log in, but not the app. I can view it through the app on my MacBook though. 

       

      Thank you for your help,

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Can you try moving it or renaming it to shorten its path and let me know if you still get the same error Bec Prodger?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!