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Aaronw's avatar
Aaronw
Explorer | Level 3
3 years ago

Unable to open files stored in the cloud from desktop.

Hi all,   I am experiencing an issue where items stored online are inaccessible. When opening from the local Dropbox folder on my system, the file errors out, suggesting it is corrupt or incomple...
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Aaronw's avatar
Aaronw
Explorer | Level 3
3 years ago

Thank you for your response. I am using the latest stable version of the client (V183.4.7058), which updates automatically as per the design.

 

The online-only feature is working as expected—files are available and open. The issue seems to be with the files stored on the cloud side.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Aaronw, just a small clarification: online-only are the files stored on the cloud, and available offline are the ones stored locally.

 

Therefore based on your screenshot, it seems that offline files work without a problem. Can you send me a screenshot of the error you see when you try to open an online-only file? 

 

Also, do you double click on these files, in order to open them? 

  • Aaronw's avatar
    Aaronw
    Explorer | Level 3
    3 years ago

    Hi Megan, 

     

    I have sent files through to enterprise support. So hopefully I'll get the response I need from there.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Aaronw, if you've reached out to our support team, do send us the ticket number for your communication, if you have the time.

       

      Thanks!

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