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MDS21's avatar
MDS21
Explorer | Level 3
3 years ago

Unable to view folders on iPhone, app freezes.

Hello,   I have not been able to use the Dropbox app on my iPhone 14 pro for about a week now.  I have contacted customer support daily and haven't received any help at all so I am now attempting...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the ticket ID MDS21 

 

I was able to locate it in our system and passed your comments on to the experts who are looking into your case.

 

They'll be getting back to you soon with updates, but please let us know if you have anything else to add or ask. 

MDS21's avatar
MDS21
Explorer | Level 3
3 years ago

Hello

Does anyone at dropbox have any possible help for this??? 

It is going on over 3 weeks without any help from the "experts"

I still am paying for a non functional app that is hurting my business

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi MDS21, currently we don't have any updates on this matter. 

     

    Have you received the email reply last week from the support agent, and replied to them if need be?

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