Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Robert46's avatar
Robert46
Helpful | Level 5
4 years ago
Solved

Unsupported file type

Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing...
Android
Error Messages
Mobile
View
  • Walter's avatar
    Walter
    4 years ago

    Hey Gsh1 & jima999, could you check if this helps improve matters for you too?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Robert, hope it’s OK if I jump in, too. 

 

Do you mind sending over a screenshot of the exact error you receive, so that I can have a visual? In general, .docx files that are up to 160MB in size can be previewed on Dropbox, so I’d also like to take a look. 

 

Besides that, are you having the same issue if you try to preview another .docx file that’s not password-protected?

Robert46's avatar
Robert46
Helpful | Level 5
4 years ago

Thanks to all who tried to help. Will not be sending screenshot since I described it in detail in one post. Have traced this problem to Dropbox since I am able to open file in cell phone from one-drive. This proves that Word and phone are performing properly. Problem appears to be with Dropbox. Docx files which have no password protection open fine from Dropbox on phone, so problem is with password-protection, which always worked from Dropbox until recently. Will not be renewing Dropbox.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!