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Robert46's avatar
Robert46
Helpful | Level 5
4 years ago
Solved

Unsupported file type

Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing...
Android
Error Messages
Mobile
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  • Walter's avatar
    Walter
    4 years ago

    Hey Gsh1 & jima999, could you check if this helps improve matters for you too?

jima999's avatar
jima999
Explorer | Level 4
4 years ago

I am having the same problem with password protected MS Word docx files but not (interestingly) password protected Excel xlsx files. This situation is a recent development as password protected docx files were handled by Dropbox on my Android phone okay until lately. Definitely a bit of a pain!

BTW I am attaching a screenshot which might help.

Robert46's avatar
Robert46
Helpful | Level 5
4 years ago

Yep! That's the same error message I received, graphics & all. As I mentioned, I have found a workaround by accessing the password-protected file through One Drive. Won't be using Dropbox anymore.

  • jima999's avatar
    jima999
    Explorer | Level 4
    4 years ago

    If they don't sort this out fairly quickly I might have to give up on Dropbox too!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for the screenshot, jima999, and I’m sorry to hear you’re having the same issue. 

       

      What’s the app version that your mobile app is running at the moment? 

       

      If you try to preview this file via www.dropbox.com, do you receive the exact same message? 

       

      Let me know, and we’ll check this further.

      • Gsh1's avatar
        Gsh1
        Explorer | Level 4
        4 years ago
        I have exactly the same problem as described. It started about a fortnight ago after using Android Dropbox successfully for years. My version is 306.2.2

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