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Robert46's avatar
Robert46
Helpful | Level 5
4 years ago
Solved

Unsupported file type

Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing...
Android
Error Messages
Mobile
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  • Walter's avatar
    Walter
    4 years ago

    Hey Gsh1 & jima999, could you check if this helps improve matters for you too?

Robert46's avatar
Robert46
Helpful | Level 5
4 years ago

Yep! That's the same error message I received, graphics & all. As I mentioned, I have found a workaround by accessing the password-protected file through One Drive. Won't be using Dropbox anymore.

jima999's avatar
jima999
Explorer | Level 4
4 years ago

If they don't sort this out fairly quickly I might have to give up on Dropbox too!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the screenshot, jima999, and I’m sorry to hear you’re having the same issue. 

     

    What’s the app version that your mobile app is running at the moment? 

     

    If you try to preview this file via www.dropbox.com, do you receive the exact same message? 

     

    Let me know, and we’ll check this further.

    • Gsh1's avatar
      Gsh1
      Explorer | Level 4
      4 years ago
      I have exactly the same problem as described. It started about a fortnight ago after using Android Dropbox successfully for years. My version is 306.2.2
    • jima999's avatar
      jima999
      Explorer | Level 4
      4 years ago

      First of all, the Android app version is 306.2.2 which only updated on my phone the 15th of this month.

      Secondly, if I access one of the password protected docx files at www.dropbox.com I am at least asked to provide a password. Unfortunately when I enter the password, it then says it is incorrect (please see attached screenshot at the bottom). I have tried this more than once and am sure the password is correct.

      In fact, if I download the same docx file from www.dropbox.com to my PC I am able to open in Word okay using the same password. Furthermore, if I download the same docx file on my phone I can subsequently open okay using the Word app and the same password.

      Finally, if I try to open any password protected docx file from within my sync'd Dropbox folders on the PC I am able to open in Word by providing the appropriate password, as usual.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey Gsh1 & jima999, could you check if this helps improve matters for you too?

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