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STEED's avatar
STEED
Explorer | Level 4
8 years ago
Solved

Videos not playing when offline

Hi,    I use Db for pretty much everything however, when i download any video content, it plays fine whilst theres wifi or 3g/4g but as soon as it goes into airplane mode, no videos will play.    ...
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Dropbox Basic
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File access
Mobile
  • Lusil's avatar
    Lusil
    8 years ago
    Hey STEED.
     
    When you make a file offline,  you can access it even when your phone isn't connected to Wi-Fi or data, although it’s still placed within your Dropbox mobile app. When you export a file, it’s separate from your Dropbox account and it’s stored in your device as well (internally or SD). 
     
    To export your video in an Android device:
    1. Locate the file you want to export and tap on the vertical ellipsis (⋮).
    2. Select Export.
    3. Tap Save to device.
    4. Locate the location you want to save it in.
    5. Select Save. 
    To export your video in an iOS device:
    1. Locate the file you want to export and tap on the ellipsis (…).
    2. Select Export.
    3. Tap Save video.
    I hope this helps clear up some confusion! :slight_smile:
STEED's avatar
STEED
Explorer | Level 4
8 years ago

Hi,

 

The video files are around 400mb each, they are definatly in my offline folder on my phone.

 

Its all refreshed and up to date,

 

When you say export it instead, can you be mosre specific? 

 

I thought when i saved it to my phones dropbox offline folder, it was exported. 

 

Im very confused

 

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey STEED.
 
When you make a file offline,  you can access it even when your phone isn't connected to Wi-Fi or data, although it’s still placed within your Dropbox mobile app. When you export a file, it’s separate from your Dropbox account and it’s stored in your device as well (internally or SD). 
 
To export your video in an Android device:
  1. Locate the file you want to export and tap on the vertical ellipsis (⋮).
  2. Select Export.
  3. Tap Save to device.
  4. Locate the location you want to save it in.
  5. Select Save. 
To export your video in an iOS device:
  1. Locate the file you want to export and tap on the ellipsis (…).
  2. Select Export.
  3. Tap Save video.
I hope this helps clear up some confusion! :slight_smile:

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