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Imbi's avatar
Imbi
Explorer | Level 4
4 years ago
Solved

Why are my files all syncing again?

Hi Community   I switched on my Windows 11 PC this morning and for some reason it asked me in the Dropbox Client to login again. So I did and now it is syncing again all my over 460'000 files whi...
desktop
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  • Jay's avatar
    Jay
    4 years ago

    Hi Imbi, thanks for contacting us.

     

    Are you using Smart Sync on your device? Were these files previously online-only, or local files?

     

    Do you know if there were any recent updates made to your OS?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Glad to hear your files are working now. However, as Rich stated, there are possible issues with the Dropbox folder being on the external drive, so I would urge caution when using the app while the drive isn't connected.

Imbi's avatar
Imbi
Explorer | Level 4
4 years ago

Hi Rich and Jay

You are absolutely correct, this is not the best way to conect my dropbox folder using an USB-Drive. As I have about 3.5 TB of data, I don't have an internal drive.

 

Do you have an idea, how I could manage my setup any better?

 

And, what would be the best way to suceed, when this happens again. I mean, when I accidentely unplug the dropbox folder on the external USB-Drive again? I'm a bit nervous now that Dropbox could see that sudden loss of files as a mass deletion and start to delete the files.

 

Thank you very much für your help and pointing this out to me.

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Currently, there isn't any specific method to improve the set up you have. 

     

    We only urge caution when using an external drive, and to try not to unplug it while the Dropbox desktop application is open and running.

    • Imbi's avatar
      Imbi
      Explorer | Level 4
      4 years ago

      Hi @Jay and also @Rich

       

      Thank you Jay for your message. I will have tp leave it at this setup. I just have to make sure, that the dropbox drive is always connected to the System.

       

      Take care and have a great day.

      Imbi

       

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