Zip Folder will not preview any images

Hi Sandi_D, thanks for providing these details!

Is this zip file located on your own Dropbox account, or are you viewing it via a shared link?

Are you able to download the zip file and extract the images to preview normally?

This will help me to assist further!

Hi Jay, thank you for getting back to me!  The zip file is located on my own personal account.  It was originally a shared link, but I saved them to my own account... I had no trouble with the images before.  I am no longer able to download the zip file.  I keep getting the same response that "something went wrong"  and it won't let me extract the images either.  

Is there anything I can do?  

sandi

If you get the same results on other browsers or after clearing your browser's cache, could you send us a screenshot of the error so that we can have a visual too, Sandi?

Hi, I cleared the browser's cache... and tried to view the images again, but I got the same message.  See below.

The file should be able to be previewed, since it's less than 512 MB. It's possible that something else might be preventing the file from previewing.

Are you not able to download the file to your machine, to then preview it?

No, it won't let me download anything...  what else could be preventing it from previewing?

sandi

If the file is in your own account, do you have the Dropbox desktop application installed?

If so, the file should have automatically synced to your machine, and you should be able to open it from your local Dropbox folder.

Hi Jay, I don't... but i'm not sure why i can see everything else in my account, other jpegs that are even older than those ones?

sandi