All my files have disappeared without any action on my part. How can I recover them?

Hey form_ud, I’m sorry to hear about the situation. 

Have you also checked your Shared tab here, and you don’t see any of your missing files/folders with the option to add them back to your Dropbox account? 

If you remember the names of any files/folders, you can also use the search bar on www.dropbox.com to look for them.

Besides that, is it possible you have a second Dropbox account, under another email address, where your files are currently stored? 

Finally, I’d like to know the ticket number of your support request, so that I can check it, as well. 

Let me know once you have more info.

Yes, I’ve checked the Shared tab.

Even when searching for some of my folders using the search bar, nothing comes up. I don’t think I have a second Dropbox account — I’ve always used the same one.

Ticket number: 25110511.
Thanks for your help.

Thanks for these updates! Can you also check any other email addresses you may have, just in case? What you can do is log in and search their inbox (and spam folder) for any emails from Dropbox. 

Other than that, can you please double check your ticket number for any typos? I tried to look it up in our system, but I couldn’t find any results; I’d like to see if there’s something else happening.

I’ve checked, and none of my other email addresses have any messages from Dropbox.

Also, what does the ticket number refer to, and where can I find it?

I encounter the exact same problem

The ticket number should look like the one you provided above (you can double check if all digits are correct from your email address, if you can access the ticket in your inbox). 

You can also paste a screenshot of the ticket number here and I'll check it for you.

Hey Eri_Biz! I’ve gone ahead and spammed your other post, so that we can avoid duplicates on the forum and keep everything in one place. 

Can you let me know if you’ve already tried all the suggestions provided above, including checking for a second Dropbox account? 

If you've reached our support team as well, I'd like to know the ticket number you got.

Unfortunately, I can’t find any trace of my exchange with the sales team — the conversation isn’t archived in the chat. But in any case, no ticket was opened; they asked me to contact support directly by sending a message. I never received any reply (see screenshot).

Thank you for your help. I have checked for an account on diffrent email and it worked. 

The problem was that when opening dropbox it was supposed to open with my yahoo email. But today it logged in, without me changing anything, with my gmail email, so it appeared as  a completely new empty account. 

I have not reached support team and I do not have a ticket number.

form_ud wrote:

I can’t find any trace of my exchange with the sales team

The Sales team can't provide support. You need to contact the Support team if the option is available to you.

form_ud wrote:

they asked me to contact support directly by sending a message. I never received any reply (see screenshot).

You can't just email Support. You need to open a ticket, if able, from the Support page. Not all accounts have access to support in this manner. If you have a Basic account, you have access to the various self-help options or asking questions here on the forums.

form_ud wrote:

Reviewed the events history (no clear trace of mass deletion)

Is there any activity at all on your Events page, or is it blank as though it's a new account?