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gswave's avatar
gswave
Explorer | Level 4
7 years ago

Dropbox keeps crashing and restarting itself in an infinite crash loop

Since yesterday, Dropbox is stuck in a crash/restart loop, I'm on Mac OS Mojave. I tried: Installed the last stable version and still in the crash loop. Installed the last beta version and still in the crash loop. Deleted the Dropbox application and re-install - still the same results. I opened console - the last message Dropbox sends before the icon vanishes is: "Too many groups requested (2147483647). Can cause performance issues when network directories are involved" Anyone has any good idea how to solve?

Delete
desktop
sync

18 Replies

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  • chiaochun's avatar
    chiaochun
    Explorer | Level 3
    7 years ago

    anyone have a solution yet?

    or any response from dropbox team?

    I cannot work without dropbox,  I really don't want to switch to other platform....

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey peeps, sorry to hear that you're having trouble with this - let's see what we can do. 

    As a first step, chiaochun and Johny79, could you try reinstalling the latest version of the desktop app (79.4.143) and let me know if that does the trick?

    Also, given the error message that you see LAkiyama, could you give an advanced reinstall a try? 

    Let me know how it turns out for you or if you have any questions!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    That's great, chiaochun! Thanks for keeping me in the loop. 

    Let me know if you have any other questions and, in the meantime, have a wonderful day ahead! :grin:

  • LAkiyama's avatar
    LAkiyama
    New member | Level 2
    7 years ago

    The advanced reinstall worked for me as well, although I couldn't avoid resyncing my content.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Glad to hear that, LAkiyama! 

    I just wanted to mention that if you don't want to re-download your files from the beginning, you can choose the Advanced option during the installation option. 

    You can find more info in Walter's post in this thread. 

    I hope this helps!

  • davidmatos's avatar
    davidmatos
    Helpful | Level 5
    6 years ago

    Same here an different computers (all running updated Catalina macOS, but problem persists for more than a year). Dropbox constant connection issues/crashes/restarts are extremely annoying and time-consuming. Ignoring the issue won’t make it go away, you know?… It is however confirming the consistent unreliability of Dropbox.

  • MSenjur's avatar
    MSenjur
    New member | Level 2
    6 years ago

    advanced re-install also helped me. i was experience same error as OP...

     

    Thanks, Bye

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