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Kacy's avatar
Kacy
New member | Level 2
5 years ago
Solved

Error message "couldn’t communicate with a helper application" when opening a file

Couldn't communicate with a helper application.

 

i am using an iPad, I see all my folder and I can see the document in the folder, but I cannot open it.  I don’t know what to do and the message I receive is “couldn’t communicate with a helper application”

does anyone know what to do?

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  • Jay's avatar
    Jay
    4 years ago

    Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Glad to hear it helped, enjoy your weekend!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey dreamerer! Sorry to hear this didn’t work for you. 

     

    Can you let me know what’s the app version of the Dropbox app on your device? Also, what’s the OS version that it’s running at the moment?

  • dreamerer's avatar
    dreamerer
    Explorer | Level 4
    3 years ago

    iPad OS 16.3

    Dropbox 312.3

    iPad (Gen 9)

     

     

    I think it may be and os problem. Why? I was trying to web upload a file and that generated an error of file 0 size.  Looking at the file in Files shows that file size of 1 mb.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Were you trying to upload it to Dropbox directly, or another website?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi dreamerer, if you didn't try to upload to Dropbox directly, or another website, could you then clarify the steps you followed? 

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