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Kittykiy01's avatar
Kittykiy01
Explorer | Level 3
7 months ago

I got an email from Dropbox stating some files would be deleted on 05/26, but I can't find them.

Hi Dropbox Support and Community,

 

I received an email from Dropbox notifying me that some content shared with me by the Love Team will be permanently deleted on May 26, 2025. The email included a CSV file listing the shared content, but when I check my Dropbox account, I no longer see any of the files or folders. The shared folder appears empty.

 

Unfortunately, I no longer have access to the original email account the folder was shared with, so I can’t request a fresh invite or get a new link. However, I’m still logged into the Dropbox account that received the shared content originally, and I do have the CSV file that lists all the file names and locations.

 

Is there any way for Dropbox support to help me recover access to those files or re-enable the shared links before the May 26 deadline?

 

These files contain photos I’d really like to keep, and I’m hoping there’s still a way to retrieve them.

 

Thank you in advance for any help or guidance.

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  • NAK's avatar
    NAK
    Explorer | Level 3
    7 months ago

    I had the exact same thing happen to me!!!
    i recieved the exact same email on the 22nd of may, 2025. i was abroad and only got to my email now. the deadline date was the 4th of june and all my files are gone!

    i have no idea who sent me this email and how they deleted my files!

    trying to find a way to talk to an actual person at dropbox but have no idea how to do that.

    just searched the content of my email and reached this thread

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi NAK, were you part of a Dropbox team at some point, or were you a member of a shared folder that belonged to a Dropbox team?

  • NAK's avatar
    NAK
    Explorer | Level 3
    6 months ago

    Hi jay. 

    I have several shared folders. I might have shared parts of this folder. But I was the owner of the folder. 

    I was not a member of a team. I don't even know how to become a team member and haven't heard of it before this incident

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi NAK, I've sent you an email, please could you reply to it when you get a chance?
    In the meantime, If there's anything else we can assist with, feel free to reply back here!

  • tomtom989898's avatar
    tomtom989898
    New member | Level 2
    6 months ago

    I got the same exact email just now an its legit from dropbox.com, you guys have been hacked.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    tomtom989898, can you send me a screenshot of the email you got, while showing its sender, as well? 

    Please also follow these steps to make sure your Dropbox account is secure.

  • tomtom989898's avatar
    tomtom989898
    New member | Level 2
    6 months ago

    Did you get my screenshot?  I do not see it as well as the headers of the email I sent as well.

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