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Forum Discussion
Not possible to free up hard drive space from past corporate account
I belonged to a corporate account a while ago. Not anymore.
I can see those files from the account, just names, but I can not see into the files. Not a problem, not interested.
But those fil...
I do not want to share the screen publicly. I do not mind to send the screenshot.
Harli
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorNo worries, Harliu. One way is to upload your screenshot on the forum and hide any personal info that may be showing (you can click on the small camera icon above your message box to do this).
Otherwise, I'd like you to go to your Dropbox app's preferences > Account tab, and let me know if only your personal account is syncing at the moment.
From what you've described, I understand that the Business account was syncing previously on your computer, but not anymore. I'd like us to double check this though, before taking further actions.
Hello!
My private account is syncing.
Business account was previously syncing, now I can see the catalogs and files, but I do not have access to them. But they still take a lot of space. When to delete them, the used space stays the same but I do not see the catalogs/files anymore. And they are not found in thrashbox.
Blackened areas contain the owner of the Business account.
Sorry for delay!
Best Regards,
Harli
Hello!
I added two photos here before and after I deleted one 58MB Catalog both from computer and then from Thrashbox.
The first picture will show that the space used is 233 941 MB. And free space available is 15 074 MB.
The second picture will shot that used space has grown to 234 332 (additional 293MB) and free space available is 14684 MB (390 MB less).
And I have to remember I checked the size of the catalog - it was 58MB. Of course I can not do that again, it is deleted. So as a result of deleting both the space on desk is larger and available space is also smaller.
To remember - ca 20MB of space is used by the private dropbox as the pictures made are saved there.
And when I looked, how much space is now available - ca 25 minutes later. It is just 13,1 GB (14085). Business dropbox document dates have not been changed - so I think nobody added additional files (especially as I should not see them - although some of them are my own creation as I worked there). This here is final delet.
I am puzzled.
Before deletingSome minutes after20 minutes after
Regards,
Harli
- Hannah
Hey Harliu, thanks for the screenshots and the additional info.
Can you follow Nancy's steps and go to the "account" tab in your Dropbox preferences?
Do you only see your personal account linked there or the Business one as well?
>> Otherwise, I'd like you to go to your Dropbox app's preferences > Account tab, and let me know if only your personal account is syncing at the moment.
There is only one syncing user - from the private account. There is nowhere the past business account available and not seen. Just the catalogs I can see through the Quick Access Toolbar.
May be it could be related to the second e-mail address I did use for corporate account. I tried to log in to the dropbox app using that another mail but it seems it was not connected through that. Or may be the e-mail address I use currently for private account was also used for the corporate account. I do not know how to check that.
Free space is down to 13032 MB.
Regards,
Harli
