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Forum Discussion
Photos uploading sideways
Portrait photos have today started uploading sideways. Has never done this before and was not like this yesterday. Today photos are sideways. Are these still a back up of original photo?
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- Lusil
Dropbox Staff
Hey Surge92, thanks for nudging us on this thread and sorry to hear that you're also having trouble with this.
Out of curiosity, you mention that you're uploading via a "linked/synced folder". Are you referring to a shared folder by any chance?
Also, if you download the photos to your device, do they preview horizontally or normally?
Let me know what you find - thanks!
I have experienced the same thing. All my photos in different folders were fine until a few days ago. Now they are all upside down. All upload from my I-phone.
This is happening to me as well. The issue is with mobile uploading on the app. Photos and videos used to appear in the proper orientation, photos and videos. However, something happened over the weekend, where vertical pictures are sideways and horizontal images taken with the volume on/off buttons on top (like a "typical" camera) are upside down.
I'm guessing Dropbox ran an update on the code that reads the photo metadata differently, but now it's messing up almost literally every single photo upload. Since neither the Dropbox app nor the browser version allow you to rotate pictures, this almost breaks the service for me.
Lusilyou seem to be asking many people the same questions over and over. Clearly the photo uploading sideways is a major issue affecting dozens of people. What is the fix and why is it doing this? the issue happens with all photos taken on any device, camera, iphone, ipad, android phone, etc since Friday or Saturday. It is an issue on dropboxes end and not the user. I have been following the numerous threads started on this issue and everyone has the same problem regardless of where their photos were uploaded from.
Uploaded with PHONE APP using CAMERA upload.
Images show as rotated on BOTH the app and the desktop when you take a look after the fact.
Please resolve ASAP.
I KNOW that this is not a unique situation to me... I've seen MANY people ranting about this issue.
- @Lusil
That's the other problem I've had for the past two weeks. When I downloaded high-res photos from my Dropbox to my phone (Note 9) in the past, they would automatically appear in my downloads album in my gallery. Now, although they technically download, they don't appear in my gallery anymore. Instead, I have to manually copy them from the download directory, paste them to an album in my gallery, and then move them to my downloads album (where I get a prompt telling me the files are already in the album, even though I can't see them). This problem coincided with my phone updating to Android 10 a couple weeks ago. Initially, I blamed the update, but now I don't know. To answer your question, though, my vertical photos download upright/normally. It's the previews on Dropbox that are sideways now, all of a sudden. And by synced folder, I'm referring to the folder in my computer that's connected to my Dropbox profile. I transfer the photos from my SD card to that folder and then they upload to my Dropbox via sync. I am experiencing this same issue. I have used Dropbox to upload photos for 10 years. I always upload through the desktop app. The rotation problem seems to be in the iphone mobile app only (as images are normal, i.e., not rotated on desktop and the web). Also, the image rotation happens only in portrait mode photos. Not landscape
Please assist
These are .jpeg images that I upload directly from my DSLR camera to my desktop, and then via my desktop onto the Dropbox desktop app. As I mentioned, the photos display normally (i.e., not rotated) on the desktop app itself. It's only when I view them on the Dropbox mobile app (on my iphone) that they are displayed rotated.
And again, this is only for images in portrait mode (not landscape). I have noticed this problem for about a week. It's never before happened in the ~10 years I have been using Dropbox for photo uploads.
Please assist!
- I am having the same issue. Never had this issue before now.
Hi Lusil.
I am not a frequent user, but here is my experience. I took photos with my iPhone, I uploaded them to my PC, I then moved them into my dropbox folder. When viewed in explorer, the dropbox folder shows all photos in their correct orientation. However, when viewed online, as the person I'm sharing with needs to do, they are all in landscape orientation, even though the majority should be in portrait.
I hope that information helps and look forward to hearing there is a resolution.
