Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

OnettNess's avatar
OnettNess
Explorer | Level 3
2 years ago

Unable to move or delete files via the web - "There was a problem completing this request"

I'm at my wits end waiting for Dropbox advanced support to put eyes on my ticket, so I'm going to see if anyone has any suggestions here. We are in the process of reorganizing our Dropbox entirely...
Delete
dropbox business
Error Messages
Organize
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, OnettNess and thanks for reaching out to us.

 

Can you please send us the ticket number for your communication with our support team, so we can investigate further?

 

Thanks.

  • OnettNess's avatar
    OnettNess
    Explorer | Level 3
    2 years ago
    23105388
  • OnettNess's avatar
    OnettNess
    Explorer | Level 3
    2 years ago

    @hannah 23105388

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the ticket number, OnettNess.

       

      I've passed your comments along and raised the priority of your ticket, so a member of our team should get back to you the soonest possible.

       

      Thanks for your patience in trying to resolve this and I hope you have a happy new year!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!