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You removed your access to the shared folder
Dropbox event > you removed your access to the shared folder.
I didn't. I took screen shots to prove it was a shared folder, owned by me.
I added a test folder online
Moments later dropbox sent a notification that one of the folders in that folder had been deleted. It hadn't. It was still there, both online and locally.
I checked events and saw that access had been removed. Sure enough the folder had lost its share icon locally and permission online were "only you"
Trying to get this sorted via chat and tickets, but I'm continually getting the "you must be holding it wrong" level of tech support. Its maddening.
Last week I booted the PC with the drive containing the dropbox folder offline. Since then it's been a total nightmare. I'm not saying its cause, but its correlated. If that is the cause, dropbox needs some robustness added to it's systems.
Why Am I losing these shares? Is there a way to restore it? Many of my clients are not tech-savvy. I literally had to install and configure dropbox at their premises. This isn't a small problem, its going to cost me days of faff.
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Hi Jay,
Thanks for your reply, but for your kind information, I was never be a part of Dropbox business team, nor shared my this folder, I'm 100% sure, I never shared it nor do I have any invite for this folder, because I put it from my laptop D drive to Dropbox for backup because I was going to a fresh installation of windows, and it was safe from several months but now it gone from my only backup dropbox. Either its your system glitch or someone hacked dropbox and access my data, because I never shared that folder. Hope you can understand.
- Jay
Dropbox Community Moderator
Thanks for the info, unfortunately, as you were removed from this shared folder, it wouldn't be possible for the support team to recover the files within it.
I'm sorry I can't be more helpful on this matter. If you have any other devices that haven't yet connected to the internet since you were removed from the shared folder, it's possible that the data would still be there.
That means I cannot trust Dropbox and feel safe to keep my files on Dropbox.
- "that means that" is the same level of tech support I was getting from Dropbox, despite being about as clear as humanly possible that nobody removed anything. I don't know how else to say this. This post was written because dropbox were not hearing this issue. Thousands of files in folders were removed they all were re-synced. The process took days. During which Dropbox was unusable. It wasn't user error as implied by you and Dropbox. It. Is. A. Bug.
I know you're trying to help but to be continually told what you "must have done" is eye twitchingly maddening.
