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Solved
“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
I call Apple and opened a ticket on this issue. They contacted me and ran tests. Seems it is a problem with down loads from Safari to Dropbox only. We tried PDF download to Dropbox and got the no internet message, then tried the same thing to icould. That worked fine then once more to OneDrive. Worked fine. Apple then said the it’s a Dropbox problem that they have to fix within there code.
Thanks for the info. Not surprised that Apple verified trouble was with Dropbox code.
I installed iOS 17.4 yesterday. While the same “couldn’t save” window appears when I click on the Dropbox icon, or select Save to Dropbox, for at least some websites, the Share dropdown offers “Save to Files,” when it previously did not. When that option’s available, I can save directly to Dropbox, which I’d integrated into my iPad files.
BenDBXCommunity Manager
Hi Everybody,
Thanks for reporting this. We've brought it to the attention of our engineering team, who is actively investigating. We will provide an update as soon as we know more.
Regards,Ben
- There is another thread that is closed from iOS 15 reporting this same problem. The fix, if any, was never reported. I didn’t have an issue then but I do now.
looks like it has been reported to the engineering team .. hooray
here is the window that opens when i try to save a file from safari to dropbox on my iphone 15pro. all is good with GOOGLE app or photo app.. just safari !
it is resolved with the newest update of dropbox on my iphone 15 pro ! THANKS !
Thank you Dropbox for resolving this issue. I was very happy to see that with the latest version of the Dropbox app that was available in the iOS App Store, the issue is now fixed. I tested it and was able to save PDFs right from the Safari browser to the Dropbox app.
