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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
119 Replies
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Yes. I'm still having the same trouble as well.
- Hannah
Dropbox Community Moderator
Hey Freelancerjourn, if you're still having this issue, can we send you an email, so we can take a closer look into this internally?
Hello. I just started experiencing the very same issue today, after updating to iOS 17.3.
Very often, I will bring up a web article in Safari on my iPad, and I will click on Reader View. Clicking on Reader View creates a PDF of the article. And I save the article to my Dropbox account. Very easy today. This evening, after updating to iOS 17.3 earlier, this no longer workers. And I am getting the “Couldn’t save your content. Please check your internet connection and try again.” My internet connection is fine. This is an issue either on Dropbox’s end or Apple’s. I use this feature almost daily, so I pray it will be resolved soon. I even re-started my iPad.
Yes. No change.
On websites, I don't have a Save to Files, only Save to Dropbox. I disabled and re-enabled that, but it didn't help. This is clearly an iOS update problem. I've been Sharing and Saving to Dropbox for a year on this device. The problem arose after last week's update, and it affects both my iphone and ipad, both of which I updated. Has anyone else reported the problem?
- Nancy
Thanks for giving that a try.
Have you also tried tapping Share > scrolling down > tapping "Save to Files" and save to the Dropbox folder within Files? In this case, you’ll also need to make sure that Dropbox has been enabled as a location in your Files app with these steps.
Ok. I figured out to Offload Dropbox, and then reinstall it. That accomplished nothing.
