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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
119 Replies
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- Nancy
Dropbox Community Moderator
Since I can see from the other reports that this is mostly an issue on Safari, contacting Apple as the next step would be a good way to go and it’ll help us isolate the issue more.
If Apple says indeed they can’t see anything wrong on their end, let me know and we’ll look into this further. In case your existing ticket closes automatically in the meantime, no worries, we’ll open a new one for you.
Chat support agent Devin placed Apple under the bus and advised I reach out to Apple.
It was noted "since the problem is only on Safari and you did not encounter the issue with other browsers, that proves that it is not a Dropbox issue. Clearing your cache and restarting your device are the only troubleshooting steps that we can offer for this case since the problem seems to be outside of our scope."
Seems with others reporting similar troubles this issue may lie with Dropbox app on iOS 17.3. What do you advise?
- Nancy
Hey again, TacoMeNow! I was about to log a ticket for you, but I can see you’ve already chatted in with our support team, which has automatically generated a ticket in our system.
For further help, you can reply back to that ticket directly, and our support agent will further help.
Yes. Please send the email through the covert channel.
Yes that would work for me
- Yes I can is there an email I can send the screenshot too?
- Yes I can, is there an email I can send the screenshot too?
Yes. I just cleared the cache on the Dropbox app and then removed the app. Reinstalled Dropbox from the App Store and tested. Same results. All steps on iOS 17.3 with Dropbox 360.3.2.
