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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
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Problem resolved.
Thank you Dropbox for resolving this issue. I was very happy to see that with the latest version of the Dropbox app that was available in the iOS App Store, the issue is now fixed. I tested it and was able to save PDFs right from the Safari browser to the Dropbox app.
it is resolved with the newest update of dropbox on my iphone 15 pro ! THANKS !
- I don’t know why it is resolved for some but not all. After updating the Dropbox app today I was able to save several pages by selecting the Dropbox app. Initially I thought I did not get the text “Save to Dropbox” to work. I went back and try selecting the option save as .pdf and the text option works also. This is the same option you have to select to save it to Files.
I cannot reproduce that. It has not been resolved.
I cannot reproduce that. It is still imposssible to save a PDF file to Dropbox either way.
- It is resolved if you save to the Dropbox app. You cannot select to “Save to Dropbox” in the menu. I don’t know what the difference is, but as long as it saves to the app icon I am happy.
The issue appears to be resolved with latest app version 362.7.4. I was able to successfully save PDF file from Safari to Dropbox folder on iOS 17.3 on iPhone 15 Pro. Thanks to the Dropbox team in resolving the issue!!!
this is the window that opens when i try to save a page on safari to dropbox. I am using an iphone 15pro with the latest software .... ios 17.3 with the latest safari (i cannot see the version but it is the last one that loaded with ios 17.3). I also have the latest version of dropbox version 362.5.2 on my iphone 15 pro. This all works with the GOOGLE APP and photos .. so for me just SAFARI is the issue !
looks like it has been reported to the engineering team .. hooray
here is the window that opens when i try to save a file from safari to dropbox on my iphone 15pro. all is good with GOOGLE app or photo app.. just safari !
