A link is generated but I'm getting an "Unable to copy link" error on my Mac.

Hey AnnieJ​!

It might sound trivial but have you tried signing out of the app, and then back again?

If this doesn't work can you let me know the following: As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS?

You can find the version, and syncing status by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.

Hi Hannah,

Yes, it looks like I can copy links on the website.

thanks!

Annie.

Thanks for the update, AnnieJ.

Can you check if you're able to create and copy links when logging in to your account on the Dropbox website?

Hi Megan!

Thanks so much for responding.

This is a relatively new issue - I'd say the past two weeks or so?

It is doing the same on older folders and if I create a brand new folder to share.

This is the message I'm getting:

I can Transfer the files, but I can't copy the link directly from here which is super frustrating.

I have reviewed all the articles and issues on the links you shared and none of them apply. These are all owned media files, none of them is publically shared and none of them are too large. I have restarted everything but nothing seems to help!

I haven't received any emails from DropBox on this. 

thanks,

Anneleigh.

Hi AnnieJ​​, thanks for bringing this to our attention.

It sounds possible that sharing was paused on your account, but let's see what we can find about this together. 

Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a look here for more info.

Lastly, have you received an email from Dropbox about this, and how long has it been since you started getting the error message?

Let us know more and we'll take it from there.